Return Policy

Thank you for shopping with us! We want you to be completely satisfied with your purchase. If for any reason you are not, we are here to help. Please review our return policy below:

1. Eligibility for Returns

• Timeframe: Items can be returned within [7 days] days of the original purchase date. After this period, we regret that we cannot offer a refund or exchange.
• Condition: Items must be in their original condition—unscratched , and with all packaging intact.

Non-Returnable Items: Some items are non-returnable, including [damage item, personalized products or final sale items].

2 How to Return an Item

• Initiate a Return: Please send an [email/phone number] to initiate a return. Provide your order number and details about the item you wish to return.
• Return Instructions: You will receive a return authorization and instructions on how to return your item. Please ensure you follow these instructions to avoid any issues with your return.

3. Shipping and Handling

• Return Shipping Costs: Return shipping costs are the responsibility of the customer unless the return is due to a defect or an error on our part.  Or the purchase is 35 dollars and above. 
• Original Shipping Fees: Original shipping fees are non-refundable. Or refundable.

4. Refunds and Exchanges

• Refund Process: Once we receive and inspect your returned item, we will process your refund to the original payment method. Please allow [number] business days for the refund to be reflected in your account.
• Exchanges: If you wish to exchange an item, please contact  us via email to discuss availability and process. Exchanges are subject to stock availability.

5. Damaged or Defective Items

Report Issues: If you receive a damaged or defective item, please contact us within [5 days] days of receipt with details and photos. We will arrange for a replacement or a full refund as appropriate.

6. Contact Us

For any questions or concerns regarding our return policy, please reach out [email/phone number]. We’re here to help!